Bookings Administrator
Download the full Bookings Administrator role description here
Click to download. Last update 20 March 2026
Hours: 30 hours per week
Reporting to: Centre Manager
Salary: £20,400–£22,400 per annum
(£25,500–£28,000 FTE, depending on experience — see below)
Closing date: Midnight, Monday 6th April 2026
A Role That Really Matters
Crofton Community Hub is entering an exciting period of transformation. Following real conversations with our local community, we’re working hard to create a centre that is genuinely valued, well-used, and something the people of Hill Head and Stubbington are proud of.
To make that happen, we need to get the basics right — and that starts with how people experience us from the very first enquiry. The Bookings Administrator is the first point of contact for many of the groups, organisations, and individuals who hire space at the centre. You’ll be the person who makes things feel easy, professional, and welcoming — and who keeps everything running smoothly behind the scenes.
What You'll Be Doing
This is a varied, people-facing administrative role at the heart of the centre’s day-to-day operations. You’ll own the booking process end to end — from responding to an initial enquiry through to issuing invoices and making sure payments are received. You’ll build relationships with our regular hirers, keep accurate records, and make sure every booking is set up correctly and compliantly.
Day to day, your work will include:
- Managing bookings enquiries promptly and professionally, by phone, email, and in person
- Maintaining the bookings system and calendar and keeping availability accurate and up-to-date
- Ensuring all bookings comply with our Premises Licence, safeguarding requirements, and relevant legislation
- Issuing invoices, tracking payments, reconciling income, and following up outstanding balances
- Building positive, professional relationships with hirers and supporting them to get the best from the centre.
- Coordinating setup information and access arrangements with the wider team
- Supporting the marketing of room availability and helping improve the bookings experience over time.
- Contributing to the smooth running of the centre more broadly, including occasional support for evening or weekend events.
What We’re Looking For
We’d love to hear from people who bring some or all of the following:
- Strong administrative skills and excellent attention to detail
- Experience of working in a customer-facing or client-liaison role
- A digital-first approach to how you work — comfortable using software and online tools to manage tasks, keep records, and communicate, and confident picking up new systems with support.
- Good written and verbal communication skills
- An ability to handle invoicing, payments, or basic financial processes accurately.
- An understanding of, or willingness to learn about, compliance and licensing requirements
- The ability to manage a varied workload, prioritise well, and stay calm under pressure
Experience working in a community, charity, leisure, or events setting would be great – but it's not essential.
We’ll provide full training on all the systems we use, so you don't need to arrive knowing them. What we do need is someone who's naturally comfortable in a digital environment and happy to embrace technology as part of how they work. Beyond that, what matters most is that you're organised, friendly, reliable, and genuinely care about doing the job well.
Download the full Bookings Administrator role description here
Click to download. Last update 20 March 2026