Purpose of the Role 

Key Outcomes 

• Maintain a clean and hygienic environment – Carry out scheduled and reactive cleaning of toilets, communal areas, activity rooms, corridors, and entranceways.
• Ensure safety and good order in the centre – monitor the condition of facilities and report maintenance issues promptly. 
• Support room setups and clear downs – prepare rooms according to hirer requirements and ensure rooms are left ready for the next users. 
• Provide a welcoming presence – be visible, approachable, and helpful to customers and hirers using the centre. 
• Respond to immediate issues – handle cleaning emergencies promptly and report incidents. 
• Contribute to smooth operations – work collaboratively with the facilities and bookings team. 

Skills and Competencies 

• Experience of cleaning in a customer-facing or commercial environment is desirable.
• Must hold certificates in basic COSHH and health and safety standards. 
• Able to follow cleaning schedules and maintain high hygiene standards. 
• Physically able to carry out tasks including lifting and moving furniture. 
• Good interpersonal and communication skills.
• Observant and proactive in identifying issues. 

What We're Looking For

• Friendly, approachable, and customer-focused.
• Takes pride in maintaining a clean, safe, and welcoming environment.
• Reliable and able to work independently.
• Calm and confident during unexpected situations.
• Flexible and willing to support the needs of the Centre